The SAP CRM provides the necessary to develop capabilities and deliver good customer experiences. It also delivers best-in-class , front – office functionality and support for end - to – end , industry specific processes.
Functions –
• It helps in cost reduction and increase performance
• It provides customer loyalty by building end to end business solutions.
• It helps in finding feedback and also helps in customer retention and increase repurchasing rate which in turns increases no. of customers.
• Delight customers
• Empower team within organization
• It delivers simplified access t
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